October Business Month Event

Is your Business or Company

'Match Fit'?

Analogy of Business and Sport with

Michelle Cowan

Michelle Cowan, Assistant Coach with the South Fremantle Football Club, will explore business and sport through the elements of passion, people and planning.

Join us for breakfast at Vibe Hotel Darwin Waterfront on October 5th, 2015. 07:30am -09:30am.

This event is hosted by CHARTTES Industry Training Advisory Council NT and is free of charge.

Bookings are essential, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it by September 28th, 2015.

Train Your Trainer Workshop

Having challenges with staff turnover?...

Need to train and re-train new staff?...


CHARTTES is offering employers the opportunity to have their front line managers, supervisors or team leader's benefit from a one day workshop to develop skills to more effectively conduct on the job training.

This will be an interactive full day workshop learning from one of Australia's specialists in workplace training.

The workshop will enhance the productivity of your team by teaching;

  • An understanding of adult learning practices and principles
  • Strategies to share skills and knowledge
  • Activities to fully engage new and existing staff
  • Ability to develop well-structured skill sessions
The workshop is not based on training and assessment theory, the focus is practical skills to increase productivity in your workplace.
Workshops will be offered in Alice Springs on June 23rd and in Darwin on June 25th. Cost per person is $120.00+GST, which will include materials that participants can take back to the workplace.
Hurry! Limited positions are available! Contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it for a registration form.

Certificate IV Project Management Practice

Certificate IV Project Management Practice

Open to the Performing and Visual Arts / Live Events Sector in Darwin...


With funding supplied by the Department of Business for the Labour Market Program, CHARTTES Industry Training Advisory Council NT will be providing training to the performing and visual arts / Live events sector for Project Management.

If you are currently employed within the performing arts sector and want to learn more about the management and logistics of hosting events, festivals and concerts, please register your interest.

The topics to be covered include:

  • Project management; scoping techniques
  • Project Management; time management
  • Project management; quality management
  • Project management; human resource management approaches
  • Project management; stakeholder engagement
  • Principles of contract law
  • Develop and implement production work plans
  • Manage small scale live productions OR
  • Stage manage productions and events
Applicants must commit to 8 full days of attendance between April 2015 - Nov 2015 (2 days April, 2 days May, 2 days October, 2 days November).
A contribution fee of $600 is to be paid at enrolment.
Only 10 places are available and subject to individual eligibility.
To receive a nomination form, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or call 08 8941 1956 for more information.


T.H.E Breakfast - Darwin

Tourism. Hospitality. Events Breakfast - Darwin

Join us in developing the local emerging leaders of Darwin Tourism. Hospitality & Events (T.H.E)

Following the success of the recent mentoring program in Alice Springs (see "T.H.E Alice Springs article for participants feedback), CHARTTES are offering 'T.H.E Leadership Link', in Darwin to contribute to the growth of leadership capacity for the T.H.E sectors across the NT.

The program is designed to explore issues such as; professional development/careers pathways; understanding the leadership role and managing team diverse skills and abilities.

The program will be run over 8 months commencing in April 2015 and will be open to a maximum of 12 mentors and mentees.

Join us at Adina Vibe Waterfront on the 19th March 2015 at 8am-10am for breakfast and learn what is involved in the program, how you could become a mentor, or nominate one of your emerging leaders as a mentee, in this empowering mentoring opportunity.

To RSVP please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 08 8941 1956.

We look forward to seeing you there!

Tourism. Hospitality. Events Leadership Link Alice Springs


Tourism. Hospitality. Events

T.H.E. Leadership Link – Mentoring Programme – Alice Springs

Feb 2015

 With the assistance of the Department of Business and Tourism Central Australia, CHARTTES facilitated a mentoring program “T.H.E Leadership Link” to support the growth of local emerging leaders within the Tourism. Hospitality and Events industry.

The program involved eight mentoring relationships being established with employers and employees throughout Alice Springs.

 A series of six breakfast discussions were held as well as the one- on-one sessions with mentors/mentees.

The discussions explored issues of leadership including:

  • Traits and skills of credible leadership
  • Managing resistant workers
  • Ethical leadership
  • Six Thinking Hats – a strategy for problems and solutions
  • Leadership Lessons from Sports
  • Building employee engagement
  • Managing career development

 Whilst there is some challenge to measure the effectiveness of the programme as a result of the confidential nature of the mentoring conversations, anecdotal feedback from employers of mentees and comments of mentors was very positive.

 Feedback from Mentees

  • The breakfast sessions helped me to gain a broader perspective and to question my established ways of thinking.
  • Flexibility of sessions to adapt topics to suit mentors (worked well).  Benefit (gained) from views and experiences of workers within a range of different workplaces. 
  • I acquired very useful tools to deal with specific situation not only in the monthly catch-ups but also with my mentor.  I learnt different aspects of what a leadership role should have.  
  • Ability of facilitator in generating discussion (worked well) Plus recommendation of books and follow up emails with useful links.

 From Mentors:

  • It’s refreshing to talk to keen and enthusiastic people and help to guide them and help them develop in their careers.
  • Breakfast sessions were an excellent opportunity to learn more about leadership and were always informative and relevant. 
  • Believe that what worked well was the opportunity for businesses to select key team members to develop so they can contribute to the organisation’s performance and objectives. 
  • This will definitely assist with the productivity of the business.  Breakfast sessions were a great part of the programme and an opportunity for the mentors also to further learn about leadership.

 Due to the success of the Alice Springs T.H.E Leadership Link program, CHARTTES will be offering the same program to Darwin business, commencing April 2015. For more information please call 08 8941 1956 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Foundation Skills in the Workplace

Want to understand what foundation skills look like in your workplace?

Wondering how to address foundation skill needs of your employees?

On behalf of the NT Department of Business, CHARTTES Industry Training Advisory Council NT will be hosting a series of three breakfast workshops to explore foundation skills in the workplace.

These three workshops are for employers who want to develop an understanding of what foundation skills are all about, and the benifits that can be gained by addressing foundation skills at work - considering both workplace practices as well as employee needs.

We will explore simple strategies that can have significant impact on productivity and performance of your employees.

These interactive and informative workshops will be held at Adina Vibe Hotel, Darwin Waterfront from 8am - 10am on the following dates:

  • 12th February 2015
  • 24th March 2015
  • 5th May 2015
Please note: Ideally participants will register for all three workshops.
For more information or to register for the workshop, please email Claire Monks or call 08 8941 1956.
We look forward to hearing from you!

National Youth Week

Learn how to be an influential leader in life...

Do you want to learn the behaviours that influence leadership?

National Youth Week is offering a 3 day interactive workshop to explore the elements of leadership for those aged 18-25 years old.

In these workshops you will learn; what leadership is, the behaviours that influence leadership in the community and how to collaborate your leadership skills to influence others.

The workshop will be held at Adina Vibe Waterfront on the 14th, 15th & 16th April 2015.

Workshops will be held frm 3-6 pm each day.

Please note: Ideally participants will commit to the full series of workshops.

To register or for further information please contact HSTAC Admin at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or call 08 8981 2550.

Get ready to have some FUN!!

Foundation Skills Training Package

This project is a shared project with CHARTTES Training Advisory Council, NT and Human Services Training Advisory Council, NT to provide VET trainers and assessors with the capacity to address foundation skill requirements within assessment tools and improve assessment outcomes within vocational units at the point of assessment.

Three workshops, held with VET practitioners and LLN specialists informed the development of the final resources which include a step by step guide on 'how to' address foundation skills within VET assessment activities. The resources are available at no cost and can be downloaded from the CHARTTES, HSTAC or Taking the Lead websites.

If you would like any assistance in working with these resources or implementnting the practices within your organisation, please feel free to contact either This e-mail address is being protected from spambots. You need JavaScript enabled to view it at CHARTTES on 08 8941 1956 or This e-mail address is being protected from spambots. You need JavaScript enabled to view it at HSTAC on 08 8981 2550.

Workforce Futures Program

CHARTTES have partnered with the Australian Hotels Association NT to provide a confidential workforce diagnostic program which will benefit locals businesses in the future.

The Workforce Futures program is government funded and is being delivered free to hospitality employers across the NT.

CHARTTES Executive Officer, Yvonne Webb, is acting as the 'Skills Advisor" and is working one-on-one with a number of businesses on:

  • HR leadership and Strategy
  • Recruitment
  • Retention
  • Up-skilling
  • Creating workforce development plans
As well as providing mentoring, support and assistance over the course of the program.
The Workforce Futures program is set to finish by June 30th, 2014.
For more information please contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it  or visit the Workforce Futures website.


Questions and Answers

Q. What is AussieHost Training?

A. AussieHost Training is a nationally recognised customer service training program that focuses on key interpersonal communications. The program looks at the elements of delivering quality service in a variety of Tourism and Hospitality environments.

Q. What is required of the employer?

A. Participation fee of $275.00+GST per person will apply. In addition, a commitment to release the employee for structured one day, off-job training, and provision of on-job mentoring support to ensure a transfer of learning into the workplace.

Q. What are the benefits to employees?

A. This program allows participants to increase or develop their customer service skills and gain a certificate from a nationally recognised customer service training program. As the course will be held in the participants community, they have the opportunity to network with other local operators/employees.

Q. How long will it take to complete?

A. The course will be completed in a one day workshop, commencing at 9am and concluding at 5pm. Certificates will be issues via mail shortly after completion.

Q. What staff should I sent to AussieHost Training?

A. All staff who have recently entered customer service positions and who have not attended any other customer service training. The program is also suitable for any person involved in Customer Service but is yet to have the opportunity of participating in a course that demonstrates the essential customer service concepts. This training may also provide a reminder of the importance of Service Skills for long term employees.

Q. What are the eligibility requirements?

A. There are no pre-requisitis for this program.

Q. What catering will be provided?

A. Tea and coffee will be provided throughout the day with a light morning and afternoon tea. Participants are to provide their own lunch.

Q. What topics will be covered?

A. Key Subject Areas:

  • What is customer service excellence?
  • Workplace and personal presentation
  • Excelling in communication skills
  • Effective telephone communication
  • Handling customer complaints and dissatisfaction
  • Who is your customer?
Q. What are the learning outcomes from this program?
A. Learning Outcomes:
  • Understand that the customer is the lifeblood of your business
  • Communicate effectively
  • Avoid assumptions and change customer perceptions for the better
  • Give the customer a quality experience and demonstrate how that benefits everybody
  • Listen actively and ask open questions
  • Handle complaining customers and solve service related problems

Q. How is the program presented?
A. Facilitator-led with highly interactive material, video, exercises and discussion.
Q. What will my staff receive upon completion?
A. Following successful completion of the AussieHost Customer Service Workshop, participants will receive an internationally recognised AussieHost Certificate.
Q. What materials are supplied?
A. Students are not required to bring anything on the day. CHARTTES will supply the 56 page AussieHost workbook as well as pens and paper to make notes.
Q. How do i get involved?
A. If you have an employee you wish to enrol for participation in this program, or would like to participate yourself, please contact our office to obtain a registration form via email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or phone 08 8941 1956

Indigenous Workforce Development Strategy


CHARTTES Training Advisory Council partnered with Cross Cultural Consultants to work with the Hospitality sector throughout Regional Northern Territory in the development of this Indigenous Workforce Strategy. While the document was developed with sector members in the Regions we would also like to recognise the contribution of employers in the Darwin area as the strategy, tools and help sheets will have a Territory wide application. 

The project team’s objective was to work closely with the Hospitality sector across the Northern Territory to develop strategies to drive demand for Indigenous training and employment,and to integrate skills development for employment, retention and career development of Indigenous people. Our project partners, Cross Cultural Consultants ensured that the development of the strategy incorporated Indigenous identities, cultures, knowledge and values as strong considerations in the development of the strategy, implementation and evaluation stages. 

The Hospitality sector continues to experience skills and labour shortages throughout the Northern Territory. The sector recognises the need to expand the traditional workforce through accessing and providing opportunities to Indigenous people to enter the sector. These opportunities are matched by a strong desire from visitors to the Northern Territory who are seeking an Indigenous experience. 

This document was developed with the sector and for the sector and provides the background research and recommendations which assisted in developing the Tools and Help Sheets for implementing successful Indigenous Workforce Development programs. We would like to thank our Industry partners who assisted in the development of this work. Through these partnerships and the development of the strategy and implementation tools we aimed to provide the means for the hospitality sector to continue to implement successful programs into the future.

For a copy of the Indigenous Workforce Development Strategy please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

eQUIPD Magazine 2014

eQUIPD is a personal interactive handbook to assist all Year 10 students in South Australia and Northern Territory with their Personal Learning Plan. CHARTTES contributed this year's NT issue to provide helpful information helpful information on careers in the Tourism & Hospitality, Sports, Fitness & Recreation and Cultural & Creative sectors.

An "Experience Tourism and Hospitality" video clip was produced in conjunction with this 2014 eQUIPD magazine, showcasing interviews with people who are currently working in the industry throughout the Territory.

To view the 2014 eQuipd magazine click HERE.

Thank you to everyone who assisted us in this project.